HOW DO WE GO ABOUT THE FEEDBACK WE RECEIVE?
At Sukoon, insurance isn’t just about coverage, it’s about listening, learning, and evolving, so we can protect people better, every day. Customer engagement is central to how Sukoon designs and delivers protection. We stay closely connected to our customers across every stage of their journey, from choosing a policy to receiving support during a claim, because understanding real experiences helps us serve better.
We actively listen to what matters most to better shape customer experiences be it timely service, clear communication, staff responsiveness, and the ability to resolve concerns with care and efficiency. These insights guide how we assess service quality, strengthen trust, and build lasting relationships.
Through structured surveys and continuous feedback mechanisms, we gather meaningful insights that shape our products, processes, and service standards. This approach allows us to identify gaps, refine operations, and make improvements that truly reflect customer needs and expectations.
Channel-wise Satisfaction Index - 2024
Call Centre
Individual Sales
Medical Claim Reimbursement
Motor Claims
PARTNERS AND STAKEHOLDERS
Customers are the crux of our business. But, our communication doesn’t stop at their feedback. To accurately evaluate the efficacy of our business model, we keep in touch with all stakeholders who add value to our services.
We prioritize the voice of our partners and stakeholders just as highly as our customers’. By maintaining an open dialogue, we are able to refine our offerings and deliver greater value.
Customers
Medical Providers
Brokers
Corporate Clients
Employees
Trusted by people like you
DEDICATED CUSTOMER SATISFACTION COMMITTEE
We have a dedicated customer satisfaction committee that monitors, steers and guides business units across the organization in maintaining high standards of customer service. The committee has representation from top management including Executive Committee members, customer service and operations, among others.
GET IN TOUCH WITH US
Contact Us
HEAD OFFICE
CUSTOMER SERVICE CENTRE
800 SUKOON (785666)COMPLAINTS
GENERAL ENQUIRIES
Reach us
HEAD OFFICE
Sukoon Building,
Omar Bin Al Khattab
Street, Next to Al Ghurair
Mall
Deira, P.O. Box 5209
Dubai, United Arab Emirates
WALK-IN VISIT
Visit any of our branches to get expert advice, complete your application, and enroll on the spot.