HERE FOR YOU, FROM START TO FINISH
We understand that the claims process is a critical moment in your insurance journey and one that calls for clarity, efficiency, and dependable support. That’s why we’ve brought together all essential claims information and documentation across categories in one place, helping you navigate the process with ease, every step of the way.
HOME
Sudden damages, unexpected storms or rain, leaks and fire can cause overwhelming damage to your home but what counts is, Sukoon is always here for you. Along with assisting you in the emergency situations, claims process is as easy.
Register your claim at generalinsuranceclaims@sukoon.com, with the following documents:
- Policy number
- Date of loss
- Nature of loss
- Brief description of damage
- Pictures of the loss/damaged occurred (short videos if possible)
- Estimate of loss
Once this info is shared, our claims team will reach out to you for necessary assistance.
CLAIM INTIMATION
Contact our claims department on:
Tel.: +971 4 233 7463/464
UAE toll free number: 800 SUKOON (785666)
Email: generalinsuranceclaims@sukoon.comDownload the English and the Arabic claim forms by clicking on the links. When you contact us, you will be prompted for your policy number as stated in the Certificate of Insurance. You may, if you prefer, also visit one of our offices to file your claim.
DOCUMENTS REQUIRED
Send the following documents to generalinsuranceclaims@sukoon.com along with a completed, stamped and signed claim form:
- Copy of Claim Form
- Proof of Ownership
- Police Report
- Copy of Policy Schedule
We may ask for additional documents as and when they are required for the claim processing.
CLAIM SETTLEMENT
We will try our best to pay all eligible claims within 5 working days of receiving the required documents. All claims will be settled via bank transfer. Alternatively, you may request the payment to be made by cheque.