HERE FOR YOU, FROM START TO FINISH
We understand that the claims process is a critical moment in your insurance journey and one that calls for clarity, efficiency, and dependable support. That’s why we’ve brought together all essential claims information and documentation across categories in one place, helping you navigate the process with ease, every step of the way.
TRAVEL
No matter what the circumstance, we can assure your peace of mind with a fast and convenient claims process. Below, you will find all details on how to submit your claim, the documents you’ll need to keep ready, and the next steps in the claims process.
CLAIM INTIMATION
In case of an emergency or hospitalisation outside the UAE, please call our 24/7 helpline numbers available in Ireland, Germany, France, Spain, and the USA. Alternatively, reach out to us on +962 6 5008119, send a fax to +97317386474 or write to us at TRAVELA@mapfre.com. Please keep your policy number handy before the call.
For all other claims, contact our claims department on:
Tel.: +971 4 233 7463/464
UAE toll free number: 800 4746
Email: generalinsuranceclaims@sukoon.comWhen you contact us, you will be prompted for your policy number as stated in the Certificate of Insurance. You may, if you prefer, also visit one of our offices to file your claim.
DOCUMENTS REQUIRED
Send the following documents to generalinsuranceclaims@sukoon.com :
- Police Report
- Proof of Ownership
- Irregularity Form- can be obtained from the airlines
Please note that for outpatient or clinic treatments, you must pay the hospital or clinic and seek reimbursement from us.
We may ask for additional documents as and when they are required for the claim processing.
CLAIM SETTLEMENT
We will try our best to pay all eligible claims within 5 working days of receiving the required documents. All claims will be settled via bank transfer. Alternatively, you may request the payment to be made by cheque.