AN ESSENTIAL PLAN
When in Dubai, having access to essential healthcare isn’t secondary. Which is why Sukoon is part of Dubai Health Authority’s ISAHD (Insurance System for Advanced Healthcare in Dubai) programme, ensuring residents have access to reliable, compliant health cover from day one. Whether you’re securing protection for yourself, your family, or your domestic helpers, our Essential Benefits Plan is designed to meet everyday healthcare needs without complication. From routine consultations to essential treatments, the cover is built around real-life requirements. When it comes to your health and the people who depend on you, we are here for you, right from the start.
Key Benefits
Practical benefits that makes protection reliable and dependable.
- A wide selection of plans for you, your family and your domestic help
- Online portal and mobile app to access eCards, find network hospitals, view policy details and more
- Starting at AED 635 per person per year, our coverage and benefits are unrivalled
- Super convenient online and offline purchase process
- Wide network of over 500 hospitals/clinics and 1,500 pharmacies where we'll settle your bills directly
- Emergency medical treatment coverage including Ambulance services across all Emirates in the UAE
- Pre-existing and chronic conditions covered, with no waiting period for previously insured members
- No co-insurance for emergency cases in medical facilities outside your network (within the UAE)
GET INSURED TODAY
Contact us
APPLY ONLINE
Click here to buy your plan online in a few easy steps.APPLY BY PHONE
Call us at 800 SUKOON (1642) for more information and to enrol over the phone.APPLY BY EMAIL
Drop us an email at service@sukoon.com to buy your plan online with ease.APPLY IN PERSON
Walk into our branches in person, to get information, apply, and enrol.
Your questions answered
We are here to help. Find the most commonly asked health insurance questions.
You should be fine even if you don't have your physical medical card with you. Healthcare providers across the UAE have access to our online platform where they can validate your insurance details using your Emirates ID or your eCard that's available on the mySukoon portal and mySukoon mobile app (available on Google PlayStore and Apple App Store). For your ease, we advise you to download and save the eCards to your mobile phones.
International direct billing is managed by our network partner MSH International. They too can validate your eligibility with your eCard.
Don't worry. We've got you covered. Your medical insurance card number was shared as part of the onboarding email sent to you from noreply@sukoon.com. If you are unable to find it, kindly contact your HR or insurance coordinator. Alternatively, you can call us on our toll-free number 800 SUKOON (785666) and get your card number after verifying your identity. Kindly keep your passport copy handy before making the call, as the executive may request for these details to validate your identity.
The coinsurance or co-pay is the percentage or amount you will need to pay the hospital or healthcare provider for all services that are covered under your policy. In your case, you will need to pay 20% of the total bill from your side.
Brokers, the policyholder and the insured members have access to mySukoon to generate the eCard. If you are a broker or policyholder, then kindly contact your Relationship Manager for your mySukoon access, if you don’t have an account already. Insured members can register themselves instantly using their email address, UAE registered mobile number, date of birth, Emirates ID or healthcare insurance card number.
Product resources
For more information, please refer to the product resources listed here.