Motor Claim

CLAIM SUBMISSION

AED 2 billion in claims paid every year, super fast claim processing and reimbursement.

HERE FOR YOU, FROM START TO FINISH

We understand that the claims process is a critical moment in your insurance journey and one that calls for clarity, efficiency, and dependable support. That’s why we’ve brought together all essential claims information and documentation across categories in one place, helping you navigate the process with ease, every step of the way.

MOTOR

Our digitised motor claims process will help you get back on the road as soon as possible. We will keep you updated on your claim at every stage of the process, ensuring a timely settlement. Simply follow the steps below to initiate your claim process.

  • CLAIM INTIMATION

    Report the incident to the police immediately and obtain a police report (as applicable in each Emirate).

    If you require towing services, request our 24/7 free roadside assistance by calling 800 6565. 

    You can register your claims using the mySukoon mobile app, available on both Google Play and Apple App Store.

    The Claims Department is here to assist you at every step of the way. You can reach out to them via:

    Sukoon's 24/7 toll-free number: 800 405

    Email: motorclaims@sukoon.com

  • DOCUMENTS REQUIRED

    • Copy of the police report
    • Copy of the vehicle registration (both sides)
    • Copy of the driving license (both sides)

    • Copy of the Emirates ID card (both sides)

    Please send the above documents to our email address. You will also need to keep them ready if you wish to intimate us through our toll-free number.

    If you are registering claim through the mySukoon app, you will be guided at every step of the way.

    You may also refer to our garage list and mention your preferred garage to carry out the repairs.

    We may ask for additional documents as and when they are required for the claim processing.

  • CLAIM PROCESSING

    We’ll keep you notified through SMS and email at key stages of the claims process, from claim registration to repair completion.


    Drop off         

    Drop your vehicle at the assigned repairer’s location that we will send to you via SMS.

    Repair estimate 
    Repairer will prepare an estimate for the repair works and send it to Sukoon.

    Vehicle inspection    
    A surveyor from Sukoon will inspect and approve the repair works.

    Repair works

    You will receive an SMS on the expected repair duration and upon completion of repair. You can pick your vehicle from the repairer after you receive the notification. Use the mySukoon app to track the status of your claim at every step.

    Feedback
    Once you receive your vehicle back, you can share your feedback on our services through a survey questionnaire we will send to your email.

  • CLAIM SETTLEMENT

    In case the vehicle is declared as total loss or unrepairable, our team will advise you on the next steps.

    If the fault is attributed to your car, you will have to pay the deductible to the repairer as per your policy terms and conditions before picking it up.