ENHANCING YOUR THIQA COVERAGE, PROVIDING EXTRA PROTECTION AND SUPPORT
Thiqa Top Up enhances the government-backed Thiqa healthcare programme, which provides full medical coverage to UAE nationals residing in Abu Dhabi. It acts as a complementary solution, adding benefits beyond the standard Thiqa coverage. The plan is designed to extend protection while maintaining alignment with the framework and benefits of the government scheme. Optional features, such as international direct billing services, provide added convenience and flexibility for eligible members. Sukoon™ Thiqa Top Up is available exclusively to individuals enrolled under the Thiqa programme, delivering enhanced healthcare coverage and additional support where it matters most.
YOUR QUESTIONS ANSWERED
We are here to help. Find the most commonly asked Thiqa Plan Top Up questions.
Here's how it works. Non-network access is always subject to the terms and conditions of your policy. You will have to pay the whole cost of the treatment and then apply for reimbursement. Your claim shall be settled as per the terms and conditions of your policy, after applying any non-network deductibles.
In the case of elective hospitalisation, you need to make sure that you inform us before you get admitted.
If the procedures or investigations during any outpatient visit in a non-network hospitalisation might exceed AED 500, you will need to get the necessary prior approval from us.
In case of emergencies, please call our helpline 800 SUKOON (785666) as soon as possible for all required details.
That usually depends on the type of network cover allotted to you. It will be mentioned on your Sukoon Health card. Based on this, you can access the full list of healthcare providers through the Sukoon website - https://medicalnetwork.sukoon.com/ or with the insurance coordinator / HR dept. of your company.
The coinsurance or co-pay is the percentage or amount you will need to pay the hospital or healthcare provider for all services that are covered under your policy. In your case, you will need to pay 20% of the total bill from your side.
No, you don't. As it says, the deductible/co-pay is applicable only for consultation. Hence you need to pay the mentioned amount only for that service. You don't need to pay anything from your side for any of the other covered services.
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