With Sukoon, you are assured a quick, convenient and fair review of your claim. Below, you can find a detailed guide on how to submit your claim, the documents you’ll need to keep ready, and the next steps in the claims process.

Send an email to life.claims@sukoon.com within 90 calendar days from the date of the event with the following details:

• Policy number
• Diagnosis or reason for the illness/accident
• Date when the illness was diagnosed or the accident occurred

Download the claim form by clicking here. We will send you your claim reference number within 3 working days of receiving your email.

Send the following documents to life.claims@sukoon.com along with a completed, stamped and signed claim form:

• Duly filled claim form
• Duly filled physician statement form filled by the treating doctor
• Medical report detailing the illness and the treatment provided
• All medical records
• Copy of the passport and the visa page
• Duly filled employer statement form (in case of a critical illness)
• Police report (in case of a critical illness)

We may ask for additional documents as and when they are required for the claim processing.

You can expect to receive the applicable claim settlement and/or our response within 14 working days of submitting all the required documents. For any queries or to follow up on your settlement, please get in touch with your relationship manager.

You can expect to receive the applicable claim settlement and/or our response within 14 working days of submitting all the required documents. For any queries or to follow up on your settlement, please get in touch with your relationship manager.