We’ve built a dedicated team of experts who go above and beyond to meet the exceptional standards you deserve. As a Privilege Club member, you receive priority service, personalised guidance, and premium support every step of the way. Simply follow the steps below to begin your claim.

Report the incident to the police immediately and obtain a police report (as applicable in each Emirate). If you require towing services, request our 24/7 free roadside assistance by calling 800035770000.

Contact our claims department on:

UAE toll free number: 800 64272 (Dedicated call center for privilege club members)

Email: privilegeclub@sukoon.com

Our team is available 24/7 to serve you.

Also avail free pick up and drop facility for vehicles* under garage repair condition. Kindly reach out to the assigned repairer to avail this service. 
*in drivable condition 


Click here to access our garage locations.

Send us the following documents to privilegeclub@sukoon.com :

• Copy of the police report
• Copy of the vehicle registration
• Copy of the driving license 
• Copy of the Emirates ID card

We may ask for additional documents as and when they are required for the claim processing.