Privilege Motor Claim Process

We have created a highly professional team that take the greatest care to ensure that we meet the exceptional standards that you expect. As a Privilege Club member, you are assured priority service, personal advice, and exceptional support. Simply follow the steps below to initiate your claim process.


Report the incident to the police immediately and obtain a police report (as applicable in each Emirate). If you require towing services, request our 24/7 free roadside assistance by calling 800035770000.


Contact our claims department on:


UAE toll free number: 800 64272 (Dedicated call center for privilege club members)



Our team is available 24/7 to serve you.


Also avail free pick up and drop facility for vehicles* under garage repair condition. Kindly reach out to the assigned repairer to avail this service. 
*in drivable condition 

Click here to access our garage locations.



Send us the following documents to :


  • Copy of the police report
  • Copy of the vehicle registration
  • Copy of the driving license 
  • Copy of the Emirates ID card

  • We may ask for additional documents as and when they are required for the claim processing.